Modern Pet Boarding and Doggy Daycare in the heart of Melbourne

"Thanks for the great care you showed when caring for Cooper. It was his first time away from home. I was delighted with his demeanour when I collected him. The detailed information provided when collecting Cooper assured me he had been looked after as you indicated. Thank you, I never hesitate recommending your services."

"Very happy with the care provided to my dog. We have stayed there a few times. Our most recent stay over Christmas 2025. My dog always comes back happy, in good condition and showing no signs of feeling stressed. The staff provide a detailed update as to how he has gone on pick up. Highly recommend."

"Rocket and Zoobie had their first stay last month for a week. They came home clean and happy . The staff were very accomodating and answered all queries prior to stay . Loved the photos and videos , it kept me at ease during their time away . We have booked our next visit and would recommend to anyone who loves to treat their pets as family . Great job team Port Melbourne pet resort"

"I want to share my recent experience with PRAPM. My Labradoodle, Zali, has been staying at PRAPM for over two years, typically four to five times a year. She has always seemed very happy after each stay, and the staff have consistently been caring and professional. This positive history made my recent experience unexpected. I had made two bookings for Zali, including one over the busy Christmas period, and was pleased to secure availability. As I was travelling for work at the time, I intended to complete payment and registration upon my return. However, I was surprised to receive a text message advising that both bookings had been cancelled due to the 25% deposit not being paid. This occurred within about a week of making the bookings. The message also stated that to rebook, I needed to call the office. I did that right away and explained the situation to the staff member, who identified herself as the manager, Seather. She explained that the system now automatically cancels bookings if deposits are not received promptly — a new policy replacing the previous, more flexible approach. The matter was resolved quickly, and I paid the deposit immediately once the bookings were reinstated. While I appreciate that policies evolve, I hope this more rigid process does not signal a broader decline in the personalised customer service that has always made PRAPM such a trusted and caring place for our pets."

"Obsidian came back from his stay happy and settled. They are lovely people at PR Port Melbourne, wonderfully convenient and peace of mind when my pets stay there, thank you very much, kind regards Vanessa"