We require all dogs to be up-to-date with their vaccinations, including protection against common canine diseases, to ensure the health and safety of all our guests.

Absolutely! We’d love to welcome you for a tour of our facilities. Tours are available by appointment—simply contact the resort location you’d like to visit to book a time. This way, you can see where your dog will be staying and meet some of our wonderful staff.

Our trained staff are able to administer medications to pets during their stay. To ensure we can meet your pet’s needs, please confirm medication requirements with the resort prior to booking.

All medications must be approved by our office team before check-in, and medication administration fees will apply.

More information about medical and aged care requirements can be found in our Boarding Terms.

We maintain a healthy staff-to-dog ratio to ensure each dog receives adequate supervision and care. The exact ratio varies depending on the number of dogs and their needs.

We provide nutritious and balanced meals, but you are welcome to bring your dog’s food, especially if they have specific dietary requirements. Please check the Boarding Terms for information on requirements for providing your dogs own food.

Dogs enjoy a variety of activities, including playtime in our spacious yards, socialisation with other dogs, and rest periods. We also offer enrichment activities for an extra charge.

Our Social rooms or packages (Executive and Presidential) are tailored towards friendly, well-socialised dogs who are happy sharing a spacious room with other dogs for the duration of their holiday with us, including overnight.

Please note, in some cases social boarding may not be suitable for your dog. Please read Does Private Accommodation Apply to My Dog? for more information.

We match all dogs in social accommodation with doggy friends of a similar age, size and temperament. All pets are monitored during the matching process by our trained staff who will ensure your dog is matched with their perfect new best friends for their holiday to enjoy play after play together.

If you’re unsure how your dog might go sharing space with other pups, we recommend starting with a short stay or a doggy daycare visit. This is a great way to see how your dog socialises and to make sure they feel comfortable in our environment.

If your dog is not so friendly with other dogs, or you’re just not comfortable having them sharing, we do have Private accommodation options available. These offer your dog their own private bedroom, outdoor recess breaks and enriched playtimes with our Pet Nannies.

Please let our Receptionists know of any existing behaviours that you are aware of at the time of your booking. This way we can assess and make arrangements to accommodate to suit your pet’s needs.

Private accommodation is available outside of school holiday periods for non-social dogs. Be sure to ask about our assessment days if you are not sure if your dog is social.

In the unlikely event that your dog attacks another dog and veterinary treatment needs to be sought, the owner of the attacking dog will be responsible for any veterinary service fees.

Pet Resorts Australia will not take any unnecessary risks with canine socialisation so we expect that owners will notify us of any behavioural issues they are aware of. Please make sure you have read all the Boarding Terms prior to booking.

At a few of our select resorts you can also speak with our on-site trainers who specialise in canine behaviour training programs.

If you have more specific questions or concerns, our friendly staff are always available to provide personalised answers and guidance.

Feel free to contact us us via phone, email, or in person at any of our locations.

Please make sure you have read all the Boarding Terms prior to booking.

If your pet's stay includes a pet postcard, or you've purchased one as part of our additional guest services, you will receive an email notification to alert you when it is ready to view. For more instructions on pet postcards, please visit our Pet Postcard Guide

We require all dogs to be up-to-date with their vaccinations, including protection against common canine diseases. This is to ensure the health and safety of all our furry guests.

More information about vaccination requirements can be found in our Boarding Terms.

Absolutely! We welcome potential doggy daycare and pet boarding customers to tour our facilities by appointment.

Simply contact the resort location you’d like to visit to schedule a time.

During your tour, you’ll be able to see where your dog will be spending their days and meet some of our caring staff.

Our trained staff are able to administer medications to pets during their stay. To ensure we can meet your pet’s needs, please confirm medication requirements with the resort prior to booking.

All medications must be approved by our office team before check-in, and medication administration fees will apply.

More information about medical and aged care requirements can be found in our Boarding Terms.

We maintain a healthy staff-to-dog ratio to ensure each dog receives adequate supervision and care. The exact ratio varies depending on the number of dogs and their needs.

If you have more specific questions or concerns, our friendly staff are always available to provide personalised answers and guidance.

Feel free to contact us us via phone, email, or in person at any of our locations.

Please make sure you have read all the Boarding Terms prior to booking.

Absolutely! You're welcome to bring familiar items such as bedding, toys, or a favourite blanket to help your cat feel at home during their stay.

Yes, our team gives each feline guest personalised attention every day. This includes cuddles, playtime, and plenty of interaction tailored to their temperament.

We have trained staff available to care for cats with special needs or medical conditions. Please contact the resort prior to booking to confirm that we can accommodate your cat’s specific needs and medication requirements.

All special care requirements must be confirmed with our office team prior to check-in. Additional care or medication administration fees may apply.

More information about medical and aged care requirements can be found in our Boarding Terms.

Yes, when available, we can offer adjoining or larger suites so bonded cats from the same family can stay together comfortably.

For the health and safety of all guests, we require that your cat is up-to-date with their F3 vaccination. Please bring your cat’s vaccination certificate when you check in.

If you have more specific questions or concerns, our friendly staff are always available to provide personalised answers and guidance.

Feel free to contact us us via phone, email, or in person at any of our locations.

Please make sure you have read all the Boarding Terms prior to booking.

If your pet's stay includes a pet postcard, or you've purchased one as part of our additional guest services, you will receive an email notification to alert you when it is ready to view. For more instructions on pet postcards, please visit our Pet Postcard Guide

Tours of our resorts are encouraged and welcome by appointment only. Please call our reception team to book a tour time and day.

Unfortunately, we can not accommodate tours during any School Holiday period, public holidays or Sundays.

We have the option for Doggy Day Care at our resorts. Your dog will play, socialise with other dogs, and have a fun-filled, action-packed day, ready for a long sleep when he/she gets home.

This is a very popular option for commuters whose pets end up being stuck at home all day bored and destructive while they are at work.

Yes, of course. But, there’s no need as we supply everything. However, should you choose to bring belongings from home for your dog we can’t guarantee those things will be returned in the same condition after all the fun of tug-of-war and wrestling games we often see when dogs share their things with their playmates.

Cats are welcome and encouraged to bring special toys, beds and belongings as they are not in shared accommodation and fare better when they have some familiar scents around them.

Yes, we have trained staff available to administer medications to pets during their stay. All medications and care requirements must be confirmed with our office team prior to booking or check-in to ensure we can accommodate your pet’s needs.

More information about medical and aged care requirements can be found in our Boarding Terms.

We will need to sight a C5 Vaccination Certificate for dogs and a F3 Vaccination Certificate for our feline guests.If you don’t have copies available we can call and verify with your vet who keep these records. If your pet has medication or requires additional care options, please make sure this is discussed with reception in as much detail as possible.

Please make sure you have an Emergency contact person, who understands their role and will act on your behalf, can speak English and will be available during your holiday.

We require that all pets are covered with flea and tick (including paralysis tick) prevention for the duration of their stay. If your pet is staying longer than the covered period, please bring along another treatment so that we can reapply it on the appropriate day.

Yes, family or familiar pets of the same species can share bedrooms. We also have private accommodation packages available if you would prefer for them to have their own bedroom. We try to cater to all types of requests, so let us know what you would like during your pet’s stay and we will accommodate your wishes wherever possible.

Pets with extreme age or size differences may be required to reserve private accommodation if they wish stay together or the request may be denied for safety purposes.

We do accept un-desexed pets, however, if they are over 6 months old, they are required to board privately. Un-desexed pets who are from the same family are also required to board privately if they are the opposite sex.

Unfortunately, we cannot accept females who are in season (for obvious reasons). It is the responsibility of the owner/s of the entire female to notify Pet Resorts Australia of their females cycle. If the female comes into season during a stay with us we may have to seek alternative lodgings for the pet at additional costs.

In addition, any dogs over the age of 12 months who are not desexed will strictly not be allowed to attend Doggy Day Care (unless wanting private Doggy Day Care or only socialising with pets from their family). In addition, dogs aged between 6-12 months who are not desexed, will only be allowed to attend Doggy Day Care by approval only. This decision will be based upon veterinary advice and whether or not there are any behavioural issues associated with the dog that may affect other dogs in the group.

This policy helps us provide assurance to owners that all measures are taken to provide a trusted and safe space for the dogs in our care.

We welcome cat and dog breeds of all types and sizes. Our small dog breeds are accommodated in separate accommodation to larger breeds to ensure that your dog will be matched for socialisation with a similarly sized dog with a similar temperament and age.

Please note some dog breeds are required to be accommodated in private accommodation during their stay. These dogs will still have plenty of activity time and enriched play with our Pet Nannies.

Speak to your selected resort to find out more information. Pet Resorts Australia does not accommodate for reptiles, amphibians or livestock.

If your pet's stay includes a pet postcard, or you've purchased one as part of our additional guest services, you will receive an email notification to alert you when it is ready to view. For more instructions on pet postcards, please visit our Pet Postcard Guide

In the unlikely event that your pet requires veterinary treatment during their stay we will attempt to contact you or your listed emergency contact on the telephone numbers provided and seek instructions.

If we are unable to reach you on the telephone, we will attempt to contact you via the email address provided and seek instructions. If we are still unable to make contact through these methods, we will make a decision based on the welfare and best interest of the pet.

Should your pet require veterinary treatment, they will be taken to the resort’s local vet for which a fee will be charged for transport and time spent at the vet ($40.00 transport, $30.00 labour per hour, $15.00 van sterilisation). Please note after hours or public holidays incur additional charges ($40.00 transport, $60.00 labour per hour, $15.00 van sterilisation). Should you request to have your pet taken to your treating vet, further charges will apply.

Please note that all veterinary fees are the responsibility of the owner and must be paid on presentation of the invoice.

Yes, we offer professional dog training during their stay through our trusted partners at Canine Evolution, with some of the country's top trainers. Training provides valuable benefits for both you and your dog, from improving behaviour and fitness to strengthening your bond.

Currently, this service is available only at select resorts, so please check with us or visit canineevolution.com.au for more details.

If you have more specific questions or concerns, our friendly staff are always available to provide personalised answers and guidance.

Feel free to contact us us via phone, email, or in person at any of our locations.

Please make sure you have read all the Boarding Terms prior to booking.