Guest Services
Personalised Guest Support for Dog & Pet Boarding in Australia
Explore Rooms & Book →We know that sometimes it’s the little extras that make all the difference. That’s why we offer a range of additional guest services designed to make your pet’s stay even more enjoyable, and your experience as a pet parent even easier.
From convenient transport options to professional grooming, expert training, and tailored in-resort care, every service is delivered with the same love, attention and premium care your pet deserves.
Guest Benefits
Added Comfort
Our room service lets your pet enjoy familiar meals and feeding routines, making their stay feel just like home.
Door-to-Door Ease
Our Pet Taxi takes the stress out of travel, offering safe and convenient transport for your pet to and from the resort.
Training Boost
In-stay dog training supports good behaviour, confidence and learning, with positive reinforcement from our expert team.
Extra Enrichment
Add-on play sessions and mental stimulation give your pet more one-on-one time, keeping them active, engaged and happy.
Freshen-Up Finish
Treat your pet to an extra bath and blow dry or at some of our sites, a professional groom, so they come home feeling especially pampered and glamorous.
Tailored Touches
Every extra is designed to suit your pet’s personality and preferences, enhancing their holiday with a little extra love.
Our Locations
Special Touches for Every Stay
Pet Taxi
Our air-conditioned Pet Taxi van makes life easy, offering convenient pick-up and drop-off from select veterinary clinics.
Dog Training
Through our trusted partner, Canine Evolution, we provide expert training programs tailored to your dog’s needs.
Room Service
Every resort offers tailored room service options, from tasty treats to extra comforts, ensuring pets feel right at home.
Extra Enrichment
From boredom busters and puzzles to one-on-one playtimes, we offer enrichment activities to keep curious minds busy.
Pet Postcards
Stay connected with your pet’s adventures through our personalised Pet Postcards, available for boarding cats and dogs.
Dog Grooming
Whether it’s a fresh bath and blow-dry or a full pamper session with our on-site grooming partners, your dog can look and feel their best.
Why Pet Resorts Australia?
Expert Care
We treat every pet like family. Our experienced team delivers attentive, personalised care to keep your pet happy, safe, and comfortable.
Tailored Stays
From playful pups to relaxed cats, we customise each stay to suit your pet’s needs, preferences, and personality.
Premium Facilities
Spacious suites, secure play areas, and select amenities like pools and splash zones create the perfect balance of fun and relaxation.
Health & Safety First
With strict vaccination protocols, daily wellness checks, and trained supervision, your pet’s wellbeing is always our priority.
Convenient Locations
With resorts across Australia and extended hours at select sites, quality care is always within reach.
A Name Pet Owners Trust
Trusted by devoted pet parents nationwide, our resorts are built on a foundation of excellence, compassion, and consistent, high-quality care.
Guest Services FAQs
If your pet's stay includes a pet postcard, or you've purchased one as part of our additional guest services, you will receive an email notification to alert you when it is ready to view. For more instructions on pet postcards, please visit our Pet Postcard Guide
In the unlikely event that your pet requires veterinary treatment during their stay we will attempt to contact you or your listed emergency contact on the telephone numbers provided and seek instructions.
If we are unable to reach you on the telephone, we will attempt to contact you via the email address provided and seek instructions. If we are still unable to make contact through these methods, we will make a decision based on the welfare and best interest of the pet.
Should your pet require veterinary treatment, they will be taken to the resort’s local vet for which a fee will be charged for transport and time spent at the vet ($40.00 transport, $30.00 labour per hour, $15.00 van sterilisation). Please note after hours or public holidays incur additional charges ($40.00 transport, $60.00 labour per hour, $15.00 van sterilisation). Should you request to have your pet taken to your treating vet, further charges will apply.
Please note that all veterinary fees are the responsibility of the owner and must be paid on presentation of the invoice.
Yes, we offer professional dog training during their stay through our trusted partners at Canine Evolution, with some of the country's top trainers. Training provides valuable benefits for both you and your dog, from improving behaviour and fitness to strengthening your bond.
Currently, this service is available only at select resorts, so please check with us or visit canineevolution.com.au for more details.
If you have more specific questions or concerns, our friendly staff are always available to provide personalised answers and guidance. Feel free to reach out to us via phone, email, or in person at any of our locations. Please make sure you have read all the Boarding Terms prior to booking.