Beach Club, Dog Boarding, Port Melbourne

"I want to share my recent experience with PRAPM. My Labradoodle, Zali, has been staying at PRAPM for over two years, typically four to five times a year. She has always seemed very happy after each stay, and the staff have consistently been caring and professional. This positive history made my recent experience unexpected. I had made two bookings for Zali, including one over the busy Christmas period, and was pleased to secure availability. As I was travelling for work at the time, I intended to complete payment and registration upon my return. However, I was surprised to receive a text message advising that both bookings had been cancelled due to the 25% deposit not being paid. This occurred within about a week of making the bookings. The message also stated that to rebook, I needed to call the office. I did that right away and explained the situation to the staff member, who identified herself as the manager, Seather. She explained that the system now automatically cancels bookings if deposits are not received promptly — a new policy replacing the previous, more flexible approach. The matter was resolved quickly, and I paid the deposit immediately once the bookings were reinstated. While I appreciate that policies evolve, I hope this more rigid process does not signal a broader decline in the personalised customer service that has always made PRAPM such a trusted and caring place for our pets."

"5 stars ⭐⭐⭐⭐⭐ We’ve used Port Melbourne Pet Resort a few times now and can’t speak highly enough of the service and facilities. Every time we pick up our Frenchie Burrito he’s happy, healthy, and clearly well cared for. The team is friendly, professional, and genuinely loves animals. It’s such a relief knowing he’s in great hands while we’re away. Highly recommend to anyone looking for a safe, reliable, and welcoming place for their pets!"

"We booked a double space for our giant breed dog, thinking he would be well looked after. Unfortunately, the opposite was true. Despite paying extra, he was never taken out to the play area where all the other dogs were. It was obvious from the start that they had no idea how to care for giant breeds. Our dog is the most gentle, doyle, cuddle-loving boy — yet all they saw was a “big dog” and treated him accordingly, manhandling him instead of showing him the kindness he deserves. To make matters worse, the lights were switched off at 6pm and he was left unattended all night. By the time we picked him up, he was scared, shaking, and had thrown up from the stress. The special treat we packed for him, which staff promised they would give, was also ignored. I even wrote to them afterwards about this experience and they didn’t bother to reply — a complete lack of accountability or care. This is absolutely not acceptable care for any animal, let alone one entrusted to them at premium rates. We will never bring any dog here again, and I cannot recommend them to anyone who truly loves their pets. Stay away."

"Ned had a wonderful stay @ Pet Resort who were recommended by close friends. He is already booked for future stays as the dog I dropped off was the one that I collected, unstressed & happy. This speaks volumes to the level of service & care that your pet receives when under their care. Highly recommend."

"Great communication and service. I had issues booking online after registration but was able to do it over the phone. I checked in half way through over the phone and got a report from their nanny. Very professional and even got a report on pick up. They were both clean and happy. I would definitely use this service again. Thank you!"