Modern Pet Boarding and Doggy Daycare in the heart of Melbourne

"I’m so grateful for the care and attention you gave my pet during their stay. The updates, photos, and genuine affection from the staff made all the difference. It’s clear you truly love what you do. My pet came home relaxed, happy, and clearly well cared for."

"Thanks for the great care you showed when caring for Cooper. It was his first time away from home. I was delighted with his demeanour when I collected him. The detailed information provided when collecting Cooper assured me he had been looked after as you indicated. Thank you, I never hesitate recommending your services."

"Would not recommend this as a pet hotel to anyone! Very expensive with things like wet food costing extra per day even if the wet food is provided. Pictures and updates are an extra cost whereas at other cat hotels simple texts and whatsapp image updates are a given. Dropping off my cat I wasn’t able to see her to her enclosure or see where she would be staying which raises many red flags. Other pet hotels have offered for me to see her into the enclosure to help settle her. I could see dogs laying and sitting in their own urine however. After organising early pick up, (only credit is offered no refunds) I requested the remaining funds be used to feed her the wet food I’d provided and for picture updates (at this point there were about 5 days left of her stay). On pick up, no wet food or treats were returned and she’d very obviously not been fed enough as she’s lost a lot of weight and has never been so ravenous eating at home before. Only 1 ‘postcard’ photo update was provided. At pick up staff also mentioned how she was fine on her own and enjoyed alone time however she is a very social cat and loves human attention/cuddles which leads me to believe that they didn’t even attempt. She has since been much more clingy than she ever has. Before her stay I was told on the phone that I could bring some of her comforts (a blanket) but on drop off was told that if I left it it would be likely that staff would accidentally throw it out which seems lazy. Other pet hotels have had no issue with me leaving blankets and such for her. I was told if I left her tiny little cat bed there would be no space in her enclosure and since I wasn’t allowed to see it I have no idea just how tiny it was. There are other pet hotels in Melbourne that spend time to cuddle and hang out with your cat that are much better options. I will not be using Pet Resorts again."

"Rocket and Zoobie had their first stay last month for a week. They came home clean and happy . The staff were very accomodating and answered all queries prior to stay . Loved the photos and videos , it kept me at ease during their time away . We have booked our next visit and would recommend to anyone who loves to treat their pets as family . Great job team Port Melbourne pet resort"

"I want to share my recent experience with PRAPM. My Labradoodle, Zali, has been staying at PRAPM for over two years, typically four to five times a year. She has always seemed very happy after each stay, and the staff have consistently been caring and professional. This positive history made my recent experience unexpected. I had made two bookings for Zali, including one over the busy Christmas period, and was pleased to secure availability. As I was travelling for work at the time, I intended to complete payment and registration upon my return. However, I was surprised to receive a text message advising that both bookings had been cancelled due to the 25% deposit not being paid. This occurred within about a week of making the bookings. The message also stated that to rebook, I needed to call the office. I did that right away and explained the situation to the staff member, who identified herself as the manager, Seather. She explained that the system now automatically cancels bookings if deposits are not received promptly — a new policy replacing the previous, more flexible approach. The matter was resolved quickly, and I paid the deposit immediately once the bookings were reinstated. While I appreciate that policies evolve, I hope this more rigid process does not signal a broader decline in the personalised customer service that has always made PRAPM such a trusted and caring place for our pets."